Characteristic Analysis of the Communication Process by Comparing Online and Face-to-Face Meetings

Abstract

Since the outbreak of the coronavirus, the number of online meetings held over a given period of time has significantly increased. While numerous studies have compared face-to-face and online communication, most of them have focused on text-based asynchronous online communication, and studies conducted on synchronous online communication are limited. The aim of this paper is to provide a comprehensive review of the existing studies on both asynchronous and synchronous online communication and present the analysis of the consensus-building process performed by the authors in relation to online and face-to-face meetings. Additionally, the results of applying Bayesian modeling and text analysis to compare the consensus-building process, as proposed by the authors, is presented and the future directions for research on online communication are discussed.