Changes in the Office Environment due to the Proliferation of Online Communication

Abstract

After 2020, office workers shifted to hybrid work, combining real and online work. Three years have passed since then and we have returned to daily life, but many companies continue to use hybrid work. There are various types of communication in business, including meetings, interviews, and brainstorming sessions to generate ideas. After Corona, workers usually choose the location and tools that best suit their purpose. On the other hand, there are three problems with communication in hybrid work. The first is “Decreasing quality of diversified communication,” the second is “Differences in policies and tools used across organizations,” and the third is “Difficulty in setting up places that combine tools and applications”. While hybrid work is highly convenient for workers, it is necessary to prevent the quality of communication from deteriorating for knowledge creation and motivation. The author will summarize these issues from the case study and provide a perspective on how to develop an office environment in the future.