The Journal of Science of Labour
Online ISSN : 2187-2570
Print ISSN : 0022-443X
Original Articles
A Study of the Influential Factors on the Sense of Busyness in the Industrial Organization: Towards the Construction of a Cognitive Structure Model of Busyness
Tomoki YOMURAGuirong SHIHiroshi SAKUDAMasaru HIKONO
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2013 Volume 89 Issue 5 Pages 166-173

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Abstract

The sense of busyness has been suggested to lead to human errors, while the factors influential on this sense of busyness remain unclear. We investigated the factors influential on the sense of busyness among employees in an organizational environment and examined the underlying factorial relationship. We surveyed 1,404 plant workers using a questionnaire consisting of 39 items. The results showed that the sense of highly concentrated work, the feeling of incompetence and a tendency to receive little support affected one’s sense of busyness. The “sense of highly concentrated work” was primarily concerned with one’s subjective view of work quantity, a tendency to receive multiple assignments at once and the amount of information given to each employee. The “feeling of incompetence” was predominantly concerned with whether or not the employee possessed work-related skills and could understand the full picture of operations. The “tendency to receive little support” described one’s way of acting within a group. Overall, the sense of busyness was found to be the most strongly influenced by the sense of highly concentrated work, with feelings of incompetence and a tendency to receive little support affecting one’s sense of busyness through the sense of highly concentrated work.

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© 2013 The Institute for Science of Labour
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