Abstract
Cooperation and collaboration within companies have become increasingly important for companies to handle complicated projects and create new businesses. Besides that, as a methodology to encourage cooperation and collaboration among people with different backgrounds, the development of dialogue theory and practice has attracted attention in the 2010s. In this research, focusing on Generative Dialogue (GD) (Isaacs, 1999: 38-41) which is highly emergent in cooperation and collaboration among dialog research, we proposed a design method using Systems Engineering method and verified its effectiveness in qualitatively and quantitatively way.
For constructing a concrete design model, at the functional design level, functions required for GD include functions to participate in dialogue, to become active in cooperating with others, to enhance the sense of elevation of participants, to have a sense of unity, and to give participant's performance. And at the physical design level, we designed a workshop to generate GD that can be deployed within the enterprise companies using these five functions.
Furthermore, in order to qualitatively and quantitatively verify the effectiveness of the proposed GD design, in a company witnessed the typical existence of Japanese SMEs, we conducted a GD generation workshop designed by this research, We showed the effectiveness of the workshop qualitatively and quantitatively by observation of participation, PANAS, Interdependent Happiness Scale, and text mining of participants' remarks. By conducting a workshop at the company's site and obtaining high satisfaction from the participants, it shows possibilities to expand the GD generation workshop as a replicable model to promote collaboration and collaboration in companies and other entities.
