抄録
Cognitive appraisal and situation-appropriate coping flexibility as explanations of job satisfaction of clerical workers in hypothetical stressful situations was investigated. The Tri-axial Coping scale (TAC-24) was administered twice to 275 workers who described themselves to be in a hypothetical stressful situation (first rating) and later assumed that that they had failed to cope with the situation (second rating). The discrepancy in the coping style between the two ratings was considered to indicate the pattern of coping flexibility for each participant. Workers also described themselves on two other scales: cognitive appraisal and job satisfaction scales. Findings indicated that job satisfaction was greater for workers who changed coping style flexibly when they appraised the failure in coping as less threatening. However, job satisfaction was even greater for workers who did not change the coping style when they appraised the failure as more controllable. Contrary to previous notions, the latter finding suggests that worker's perseverance in maintaining a fixed coping style may be situation-appropriate and increase their job satisfaction.
