Abstract
This paper deals with a method of scheduling manual work in consideration of learning by on-the-job training (OJT). In skilled work such as maintenance of trains and airplanes, workers must learn many tasks by OJT. While the work processing time of novice workers is longer than that of experts, the time will be reduced with repeated OJT. Therefore, OJT is important for maintaining the skill level and the long-term work efficiency of an organization. In order to devise a schedule considering OJT, the scheduler must incorporate a management function of workers to trace dynamically changing work experience. In this paper, after the relationship between scheduling problems and worker management problems is defined, a simulation method, in which a worker model and an agent-based mechanism are utilized, is proposed to derive the optimal OJT strategy toward high long-term performance. Finally, we present some case studies showing the effectiveness of OJT planning based on the simulation.
