2020 Volume 69 Issue 2 Pages 224-228
Our laboratory sometimes receives various complaints from outpatients regarding blood collection in the blood sampling room. However, there was no way of verifying such complaints without relying on memory. Therefore, it was difficult to provide feedback to our staff members. We set up network cameras in each booth allotted for blood sampling and began recording the venipuncture techniques and the approaches used in communicating between patients and staff members. In this report, we introduce the system and describe its configuration and practical uses. We monitored blood sampling on a desktop computer. The video data were stored on a network-attached storage for about 120 days. We developed the system to check the communications between patients and staff members, staff member’s manners, the instruments used, the site punctured, and the procedures followed in blood collection. This system helped us provide feedback to the staff members and improve their manners and techniques followed in blood sampling procedures.
