2022 Volume 42 Pages 140-149
Purpose: The purpose of the study was to clarify the associations between emotional labour and self-efficacy in female care and nursing staff working at long-term care health facilities in Nagano prefecture and intention to continue working in order to determine the ideal approach to personnel management for sustaining and encouraging continuous employment.
Methods: Anonymous, self-administered questionnaires were sent by mail. Returned questionnaires from 554 female staff (333 care workers, 221 nurses) were processed by a covariance structure analysis for the causal model study.
Results: Among care staff, the subscales of intensity and sensitivity in the Emotional Labour Scales Japanese version (ELS-J) were associated with intention to continue working (GFI = 0.883, AGFI = 0.414). However, no associations were observed between intention to continue working and either emotional labor or self-efficacy in nursing staff, revealing a difference between the two types of professionals.
Conclusion: Consideration of the ideal approach to personnel management based on the results of this study suggests that care staff need development of a constructive work environment that allows young staff to easily seek advice and a training system, and that nursing staff need development and improvement of the caring work environment and a system for cooperation between nursing and care staff.
