Abstract
Social software is effective in collecting innovative ideas from various sources. Its demerit lies in the difficulties faced in controlling its requirements. In order to avoid a divergence of requirement, some control mechanism is required when using social media for BPM. We build a goal-oriented KPIs sharing system by SaaS as a control mechanism of social BPM. The evaluation by the modeled company shows this trial system and its development process are effective in communication between BPM stakeholders. Thus our hypothesis is proved and this trial found another problem of social BPM: standardization of related processes.
