Sales Forecasting in the Food Service Industry:

Consideration from a Case Study of a Restaurant Chain Store

Abstract

Sales forecasting and shift control of personnel is a very important issue in the food service industry, especially in the field of restaurant chain stores, however, there are often managed relying on intuition of staff. In addition to unstandardized work process, difficulty of accumulating experiences caused by frequent personnel rotation can be considered as a reason for frequent inaccuracy of sales forecasting. In this paper, the analysis result about formative factor of sales is described. Analysis was conducted using historical business data of a certain restaurant chain stores in this study. The results were compared with forecasted result using current procedure by intuition.