The effect of differences in skill and awareness between client and contractor on system

Abstract

This report based on a survey seeks to understand each party's skill, qualifications, and experience, as well as their awareness of the presence or lack of such attributes in the other party. I analyze the effects of the information obtained in the survey on the results and process of system development. The results of the analysis show that, while the experience and skill of the client is consistently insufficient, the contractors experience and skill are higher than in the past. The widening of this gap affects system development by impeding communication during the development process. It is therefore important to increase client-side skill and experience to ensure the smooth progression and obtain the full benefits of system development.