Journal of Home Economics of Japan
Online ISSN : 1882-0352
Print ISSN : 0913-5227
ISSN-L : 0913-5227
Complaints on Clothing Care in Annual Reports of Consumer Affairs Centers in Japan
Reiko OZAWAMichiko KATAYAMA
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1999 Volume 50 Issue 10 Pages 1057-1069

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Abstract
We obtained annual reports published by consumer affairs centers in Japan (104 in all) and examined them in order to find cases in which clothing was disposed of.
The number of cases in which advice was given totalled 354, 856, of which 33, 105 concerned clothing, 8, 942 cleaning, 15, 925 food, and 29, 414 household articles. We examinedcases of clothing in the “Consulting Service Report” and “Test on Merchandise Report, ” and found that only 480 cases were explained in detail, which is just of a small fraction the 42, 047 reports on clothing which included troubles in cleaning. The number of cases in which advice was sought was arranged in descending order of color (168), wastage (124) and form and appearance (121).
In this paper we propose one type of questionnaire which can easily analyze the large quantity of advice which consumer affairs centers give on clothing.
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