Abstract
The relationship between “employee collaboration” and “productivity” is a very important issue of corporate activities. We introduce a newly developed “enterprise Wiki system with bulletin boards”that can be used to support open collaboration in day-to-day operations. This system makes it possible to measure the degree of “promoting of collaboration” and “improvements in productivity” by analyzing the message log in the system. By utilizing this system, we define”collaboration network” of the organizational activities from the message log classified as each business task and easily measure the productivity as the number of tasks that were resolved during a certain period. We found an extremely interesting relationship and effectiveness: 1) there is a strong correlation between”productivity” and the average path length of the”collaboration network”, which we define as the degree of collaboration, and 2) productivity more than doubled on some tasks as a result of using the system. We discuss the work style of employee based on the structure of the”collaboration network” in order to improve productivity even further.
