穴水町被災者生活再建支援業務における 「くらしの再建カルテ」の試み
キーワード:
Customer Relationship Management,
Life Recovery Process,
Household Recovery Chart System,
2007 Noto Peninsula Earthquake,
Anamizu Town
2008 年 10 巻 p. 261-269
詳細
2008 年 10 巻 p. 261-269
In this paper, “Recovery Chart System” for households which manage profile of each affected household from various aspects such as property damage, family structure, economic situation, health condition, plan of recovery, and history of consultation including what they asked and how staffs responded was proposed as customer relationship management system in long term recovery assistance(LTRA). After Noto peninsula earthquake, Mar., 2007, Anamizu town adopted our system for its LTRA operation. We examined its effectiveness and problems in practical use by following the utilization process of the system and interviewing the users.
