ゼネラルユニオンの苦情処理制度　集団的労使関係の構築と個別労使紛争の解決の両立

抄録

This study aims to describe the actual use of grievance procedures by the General Union (GU) in Japan and to elucidate its characteristics. In Japan, grievance procedures typically function as private dispute resolution systems established by agreements between labor and management within companies. However, GU utilizes grievance procedures even in companies without such agreements. On the other hand, Community Unions propose collective bargaining to resolve individual labor disputes of union members. GU employs grievance procedures to mitigate the burden of collective bargaining on individual grievances, focusing on fostering and sustaining collective labor relations while expanding its organizational reach.