サービス設計と実装の統合をめざしたフレームワークの構築と評価: サービスロボットを伴うサービスデザイン実践

抄録

Most of the existing service design frameworks focus on the process from discovering design opportunities to design, but don't support implementation. In this paper, we propose a service design framework that addresses the division between design and implementation in the design process. This framework has the following features: introduction of UML, introduction of various original tools, and integration of various tools. After designing the framework with these features, we held a series of workshops to develop a service for a nursing home. Based on the results, we verified the three features and confirmed their usefulness.