製造業のサービス化におけるサービス空間の拡張

抄録

As a practical example of servicing gas turbine power generation equipment at Mitsubishi Heavy Industries, we will introduce a case in which the company overcame the service paradox, which is an issue in servicing the manufacturing industry, and improved the service ratio as a percentage of sales. We will also discuss how technology developments are underway to replace existing fossil fuel supply chains with hydrogen supply chains to reduce resource consumption and foster economic growth. Practical results suggest that Sarasvathy's ''bird-in-hand principle'' and ''crazy-quilt principle'' in the effectuation were effective. In order to maintain effectiveness, it is important to create an environment that alleviates friction between organizations, and informal organizations should be controlled. It is believed that servicing the manufacturing industry will contribute to decarbonization, and at the same time, by replacing existing product systems, it will be possible to expand the service space while suppressing resource consumption.