Analysis and Modeling of Value-creating Communication: Collaboration Process of Interior Coordination as an Example

Abstract

The authors are conducting research on value-creating communication. In this study, we analyze the collaboration process as an example of value-creating communication. First, we took notice of remarks on collaboration process and analyzed remarks in detail. As a result, we found the point which participants pay attention to is different in respective items. It also suggested that concepts often appear with the other reasons and that if the concept is clarified, the selection of items is going to change accordingly. Next, in order to structure the features of the extracted collaboration process, we constructed Bayesian network model and analyzed. As a result, we also showed that the items that emphasize each group are different, and that the appearance of the concept influences the selection of items. As described above, we were able to explain the structure of collaboration process as value-creating communication using new methodology of classification and modeling.