2026 Volume 34 Issue 1 Pages 37-51
This study examines the phenomenon of “end-term spike,’’ in which performance figures are intentionally increased at the end of an evaluation period. Through a case study of a company where such spikes occur, we investigated both the impact of the end-term spike on the organization and how it is perceived internally. The results revealed that the end-term spike imposes congestion costs on related departments; nevertheless, it continues to be tolerated within the organization.
