2025 年 37 巻 3 号 p. 604-613
Interactive service robots must communicate effectively with users when teaching work procedures and seeking assistance in the case of errors. The evaluation of interaction quality is crucial for developing and enhancing the interaction capabilities of service robots. However, evaluating the interaction quality in daily life scenarios is significantly challenging, primarily because of its subjective nature. In this study, we present a series of case studies on evaluating interaction quality in the context of guiding daily life activities. Based on the results of the case studies, we discuss the remaining challenges and provide insights into developing a reasonable and efficient evaluation of the interaction quality of robots in guiding human scenarios.
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