A Dialogue System that Provides Advice Considering Membership Categories

Abstract

This paper describes our system, which is designed based on the concept of membership categories in conversation analysis. The activity of consultation is carried out by participants who assume the two categories of "advisor" and "advisee." In many cases, the advisor is an expert, while the advisee is a non-expert, and the asymmetry in their knowledge defines their respective categories. However, in consultations on general topics, there is not necessarily a knowledge gap between the participants. To address this, the proposed system refers to the categories of "those who have experienced the problem" and "those currently experiencing the problem" by narrating the experience of dealing with a problematic friend, thereby establishing an asymmetric relationship and providing advice.