Paper (In Japanese)
COMPARISON OF SHELTER MANAGEMENT BETWEEN “BOSS” (DISASTER RESPONSE PROCESS MANAGEMENT SYSTEM) AND MANUAL
2021 Volume 77 Issue 1 Pages 28-45
Details
2021 Volume 77 Issue 1 Pages 28-45
This research developed the Business Operation Support System (BOSS) for effective disaster management. The BOSS characteristics have the standard workflow chart based on the related documents and past experiences. The workflow has the detail that describes the overview, checkpoints, necessary documents, related information system, linked to the disaster management plan, and document formats.
This research aims to compare the effect of responses with or without BOSS in Kawasaki city. After creating a comprehensive workflow focusing on shelter management under the COVID-19, experiments (with or without BOSS) were carried out to analyze the difference and the BOSS effect. “With BOSS” means that the responders can follow the BOSS workflow to operate the shelter management. “Without BOSS” means that the conventional paper-based manuals are used for the operations.
This research obtained that the leader’s instructions’ effect caused the effective responses by quantitative analysis of the demonstrative experiment.
As a result, the BOSS team responded to more work than the manual team because the leader instructed the staff to work following the BOSS workflow. The role of all members of the BOSS team was evident. On the other hand, the manual team responded to one work by all members, including the leader, without the leader’s instruction. Due to no instruction from the leader, the waiting time was observed toward the next work.
