Journal of Serviceology
Online ISSN : 2435-5771
Invited Short Paper (Special Issue of ICServ2020)
An Integrated Service System in BOP Economy
Md Abul Kalam SiddikeKazuyoshi HidakaJim Spohrer
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2021 Volume 6 Issue 2 Pages 2-5


We proposed an integrated service system for the economy of the bottom of the pyramid (BOP) for improving the quality of life based on technological innovation. Specifically, a service portal works as a platform for integrating financial, healthcare, and educational service systems in the BOP economy. In the proposed service system, technological innovation like artificial intelligence (AI)-based cognitive assistants (CAs) could be applied to provide better communication, searching, and linkage for the service receivers. Finally, this paper discussed the feasibility of the proposed integrated service system in the BOP economy.

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