Journal of Serviceology
Online ISSN : 2435-5771
Invited Short Paper (Special Issue of ICServ2020)
Smart Interactive Humane Service with CPHS for Healthcare Industry
Toshiya KaiharaDaisuke Kokuryo
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2021 Volume 6 Issue 2 Pages 6-11


It is crucially important to provide personalized health and exercise management services to reduce national health care costs of the impending super-aging society. As an research target to solve such a problem, we propose an innovative smart interactive humane service that provides personalized rational health and exercise instruction, which are calculated using daily life movement simulation and data analysis with development of a personalized digital human model and life log database. This research activity is carried out in the area of "Creation of humane service industry" of Future Society Creation Project supported by Japan Science and Technology Agency (JST). In this paper the basic concepts of smart interactive humane service and CPHS (Cyber Physical Humane System) are proposed, and our several use cases related to healthcare industry are explained to evaluate POC in this project.

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