This research analyzes the features of temporary workers who are evaluated highly by their client firms as well as staffing agencies. Further, this research analyzes their cognition, behavior, and career.
Nine temporary workers and five agency coordinators were interviewed. The major findings of this study are as follows.
(1) Temporary agency workers who are evaluated highly regard their client firms as customers; therefore, they make every possible effort to attain the highest levels of customer satisfaction in all their services. Thus, there are differences in the cognition and behavior of temporary agency workers and regular employees engaged in clerical work.
(2) Temporary agency workers who are evaluated highly appreciate their working conditions as temporary workers.
Client firms and staffing agencies need to develop inter-organizational cooperation, which is necessary for the evaluation/feedback system of temporary agency workers.
(3) Temporary agency workers need to develop their expertise and customer orientation.
