Proposal for an Evaluation Method on Connectivity Degree for Improving Customer Satisfaction Using Simultaneous Participation and Connection Method

Abstract

Simultaneous Participation and Connection Method (SPCM), one of key technologies of P2P, is a method for connecting peer groups by peers’ simultaneous participation in multiple peer groups. SPCM is widely used for inter-organizational connection recently in the real society. We introduce a project run by Hoshino Resorts implementing SPCM to connect their organizations for improving customer satisfaction. The project has a problem which requires large efforts in collecting various data for an evaluation of its performance such as inter-organizational connectivity degree. We propose an efficient method to evaluate performance of SPCM with simpler input data from evaluation results of computer simulation.