組織体における損害賠償交渉の機構と過程
総括(1)
1990 年 1990 巻 42 号 p. 149-152,263
詳細
1990 年 1990 巻 42 号 p. 149-152,263
One of the interesting features of the negotiating behavior of large organizations we studied is that the officials in organization generally emphasize that each section in charge of the matters to which a citizen complains handle and finally decide on the complaints, and that the role of legal section is to provide general direction or help to the section.
Organizational members' committment to this principle is founded and supported by several features of organizations' decision making-patterns and its beliefsystem. Among the features discussed are; (1) the alleged importance of familiarity with the details of the everyday handling of the matter, and with the administrative rules ana guidelines, (2) the alleged importance of cooperative decision making and of each section's maintaining harmonious relationship with other sections and such important outside organizations as the Nation's Administration (in the case of Prefectural administration and City administration) or buisiness partners (in the case of business corporations), (3) the other sections' expectation and legal section's self-emphasis of general advisory charactor of their work, (4) the lack of legal sections' knowledge of relevant rules, personnel and competence in dispute handling.
Finally, some of the consequences on the individual contestants as well as the organization's behavior in general are identified.
