抄録
This paper deals with a work support system that helps novice workers to execute and learn tasks efficiently. In order to realize this system, the interaction process between workers and the support system is discussed. Radio frequency identification (RFID) system is applied for setting flexible interaction processes in consideration of worker competency. Also, a software simulator that measures the capacity of human memory and learning is used to formulate a guideline for the interaction design. Finally, an experiment on the work support system in actual assembly work is conducted. As a result, all subjects were able to complete their tasks without error, even when they attempted the work for the first time, and to learn a series of tasks by the practical operations using the support system. This result confirms the effectiveness of the work support system.
