抄録
A service is recognized as an important element in many industries, and its effectiveness is imperative in order to make industries more competitive. Designers, however, are still generally developing new services or improving existing ones for specific purposes. Service Engineering provides a methodology from the viewpoint of engineering and makes it possible for service designers to develop design solutions without relying on trial and error. In general, a service design solution frequently has various kinds of conflict, and such conflicts make it difficult to implement the service. Namely, the quality and efficiency of design largely depend on how rapidly designers can find out and solve them. In this paper, the authors introduce a methodology of supporting design, which enables designers to find out the existing conflicts by using lexical expression of functions in design solutions on computer. At the end, the verification of the proposed method is carried out, applying it to the existing case.
