抄録
Recently, a new academic field, "service engineering" has been very actively investigated. However, there are few effective software tools to simulate and evaluate services designed based on the concept of service engineering. In the past, the authors proposed a service flow simulation method using scene transition nets(STN) which is a graphic modeling and simulation method for discrete-continuous hybrid system. However, this method does not consider how to model and simulate complex service flows including interactions between agents in services. In this paper, the authors propose some extensions for service modeling and implement their functions to the STN GUI simulator. The experimental results of simulation of a DVD rental service shop and an online DVD rental service including agents' interactions and some stochastic elements showed the availability of tour method.
