抄録
As a key driver for servitization in manufacturing industries, the concept of Product-Service System (PSS) has been attracting much attention. One of the important benefits of PSS is to enable providers to construct a long-term relationship with their customer by offering services throughout the life cycle of product. However, customer requirements for the PSS vary over time. Therefore, to realize ideal PSS which realize a long-term relationship with a customer, it is necessary to image a to-be PSS in the future and design a growth scenario towards the to-be PSS. This paper focuses on such growth scenario and proposes a modelling framework to design it logically. The proposed model represents state changes of product/service, provider, receiver, and environment. Also, dependences between each state change are manifeted. The usefulness of the model is demonstrated by application to an example case.
