デジタルトランスフォーメーションに向けたシステムデザイン

抄録

Building up trust with possible business partners is essential for value co-creation while planning and establishing a new service system. However, being trustworthy is the initial challenge for each stakeholder when it does not have any business transaction with others in the past. Being trustworthy requires quality, information security, partners’ compliances with laws and regulations, and auditability. A service management system (SMS) is a reasonable solution to grant such requirements. The article demonstrates how our management standard is stipulated from on-site practices and standards; ISO/IEC 20000, ISO/IEC 27000, ISO 9000, ITIL and COBIT, and how an SMS can be developed with the standard in individual organizations. The design paradigm of asset development and reuse can be established on top of the SMS for accelerating digital transformation.