感情労働尺度日本語版(ELS-J)の作成

抄録

Although it seems that the emotional labor process consisted of surface acting and deep acting, there were no instruments for measurement of these two aspects in Japan. The purposes of the present study were as follows: (a) translating the original version of the Emotional Labour Scales (ELS) into Japanese, (b) developing Emotional Labour Scales Japanese version (ELS-J), and (c) examining its reliability and validity. Previous studies showed that the original ELS as six factors: surface acting, deep acting, intensity, frequency, variety, and duration. However, in accord with the duration subscale consisted of only one item, though in the present study, we assumed that ELS-J has five factors consisted of 14-item and the one duration item. Data from 233 full-time workers were analyzed, and the results of factor analyses were corresponded to the original ELS. Each subscales showed sufficient internal consistency and concurrent validity with burnout scales. These findings provided support for reliability and validity of ELS-J.