The role of human beings in the age of AI: From the view point of organizational knowledge creation theory

Abstract

Artificial intelligence (AI) has been one of the hot topics in the business world in the recent years. There are controversial arguments towards AI; a rather hostile view because it is replacing human beings at work and in jobs, and a rather optimistic view that it is only a tool to complement human beings.

These arguments intend to explore the proper relationship between AI and human beings. The essential question to ask is while AI would be replacing routine tasks or works that do not require creativity and innovation, what role should human beings play. To answer this question, we need to ask whether AI can possess creativity and innovation similar to human beings, and how do human beings to demonstrate creativity and innovation.

In this paper, first, the progress of AI and the organizational knowledge creation theory will be reviewed, and then seek for hypothesis on the role of human beings in the age of AI from the view point of the organizational knowledge creation theory.