Attempt of service design for medical field (2)

Design for medical service in Hachioji

Abstract

"Service design project" is the 3rd year exercise on department of information design at Tama Art University. In 2016, we co-created with ICT company and hospital on the theme of “Future Medical Service in Hachioji City on 2035" and proposed new services. In the process of design, we evaluate the idea and prototype from viewpoint on user experience, collaborating with stakeholders such as medical staff and citizens. In the project, various medical service with new customer's experience value was proposed.