サービス産業における採用および就労満足に関連するパーソナリティ

抄録

The purpose of this study was to investigate the relationship between personality and employment and job satisfaction as an airline cabin attendant (CA) or customer service agent (CSA). Study 1 focused on the initial employment of CAs and CSAs. Study 2 dealt with subjects who succeeded in finding work as CAs and CSAs. Study 3 considered the factors leading to job satisfaction as CAs and CSAs. The subjects of studies 1 and 2 were 154 female students in a vocational school. The subjects of study 3 were 61 female CAs and CSAs. The results of study 1 demonstrated that a greater ability to modify self-presentation was significantly correlated with being employed in these positions. In study 2, lower sensitivity to expressive behavior in others and lower social anxiety were positively correlated with being employed later on. Public self-consciousness and duplicity were found in study 3 to have significant negative correlations with job satisfaction. Consequently, these results suggest that self-monitoring is a significant situational personality that is positively related to employment as a CA or CSA.