対人的葛藤の解決過程の分析(1) : 葛藤に対する反応パターンとその類型化

抄録

The purpose of this study is to analyze the process of conflict resolution in various daily-life situations. Fifteen conflict situations between subjects and their neighbours, friends and spouses were selected as the topics. The subjects were housewives who lived in Amami(rural) and Tokyo(urban) areas. They were asked how they felt and dealt with the conflict situations, that is, the degree of importance to the situations, emotional involvement to the situations, the will to bring the events to public notice, the principle for resolving the conflict and the definite plan to solve the conflict. The response patterns to the fifteen conflict situations are divided into three types - hard-line, flexible and leave-alone types. These three types are not on the same level. Former two types are relatively similar in contrast to the later one in terms of the degree of commitment to the situations. These results are also supported by the analysis of the Hayashi's Theory of Quantification. However, some individual differences are found in the process of resolution such as an usual and unusual resolving response pattern.