抄録
Any evaluation/review ought to include, a formula to measure degree of conformity, of the
program under review, with the respective standards framework（ which of course always
presents a set of quality criteria which have a set of elements of proof i.e. quality indicators）.
We have conducted a corpus analysis on the available program review reports, both internal
and external（ 20 x 2 = 40 reports）. These were program review reports undertaken for the
purpose of verifying that quality assurance criteria are observed（ Self-Study Reports）, and
that quality standards are assured（ External Review Reports） so that an accreditation can
be attributed. This was our expectation as a Quality Assurance Agency（ QAA）. Among the
40 reports, 38 reports adopted a linear qualitative approach to compliance verification, only 2
of them attempted to use a quantitative approach to check compliance levels hence
delivering a value judgment in the report stating the degree of quality level attained by the
academic program under evaluation/review.
This paper is a report about an action research task undertaken by a practitioner in a QAA
while conducting regular work assignment preparing Quality Assurance（ QA） assessment
reports for the scientific council to issue accreditation decisions about programs undergoing
due review process. The scope of the study is limited to addressing a problem faced by a
QA practitioner and proposing a model for addressing lack of homogeneity among reports.
The expected outcome is that once this reporting and QA model is adopted and implemented,
reports thereafter will achieve admissibility, practicality, and actionable homogeneity both
from Internal Quality Assurance（ IQA） and External Quality Assurance（ EQA） perspectives.
