Abstract
In nursing, it is important to master accurate skills and excellent techniques. However, it is more important to master the psychological techniques that can be learned by talking and listening to patients, and by studying their expressions as well as their behaviour. When a nurse enters a patient's room, in order to provide appropriate care, she must be able to understand at once the patient's feelings s from his or her expression, or even from the first words uttered by the patient. Sheila Dainow, an English communication counselor, said that "Empathy is a mixture of listening, observation and respect". My suggestion is that nursing education should place more emphasises on the psychological aspect of patient-nurse relationship, and teach the necessary psychological techniques.
