Corporate Communication Studies
Online ISSN : 2435-9882
Print ISSN : 1343-1390
The Process by which Reputation is Fostered by Neutral Contents Provided by BtoB Company
From the Case of a Major IT Service Company
Yasuhiko HIROSE
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JOURNAL OPEN ACCESS

2021 Volume 25 Pages 20-31

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Abstract
In this paper, BtoB company conduct corporate communication with potential customers using internet advertising that does not rely on retargeting by third party cookie, build a hypothetical model of the process that leads to the development of potential customer reputation. After that, derived a survey item to quantitatively support that hypothesis. As a result, this study showed possibility of empirically examining the attitude changes that fostering reputation by measuring the change before and after reading neutral contents.
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© 2021 Japan Society for Communication Studies
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