Abstract
It is necessary to establish a system to improve and optimize track services by measuring and analyzing the practical business information. And also, it is very important to know quantitatively about the business level of the company comparing with the competitors. In this study, a prototype system of collecting and analyzing practical information for truck services has been developed. Namely, data of physical distribution can be collected by digital tachographs mounted in trucks. Evaluation parameters for business efficiency, cost and load to environment have been proposed. The useful parameters have been implemented in the prototype system. Then, several cases have been studied to verify them. It is found that this information system can extract the best and average practice to know which business process should be improved more.
