Managing Hospitality Human Resources in Tourism－The Customer Value and the Inter-creative Process of Hospitality－

Abstract

The goal of this study is to exhibit the quality of hospitality human resources in tourism. The customer value and the inter-creative process of hospitality will be the unique and indispensable reference to consider tourism as the stage of enhancing reciprocal human value. The Maslow's theory is introduced as the indication of hospitality quality level, process of hospitality, and result of hospitality. In considering the impact of ethics or philosophy on the process of tourism management, it is important to understand the responsibility as a host or a guest. The superior exchanging hospitality is designated in the range of the fifth stage of Maslow's theory.