交通系社会インフラサービスにおける提供者と利用者のSLAに関する考察

抄録

The transport service as one of the social infrastructure service have characteristics such as “Intermediate goods”, “Move human or materials directly”, “Public goods” and “Poor in direct interaction between providers and customers”. Therefore, it is difficult to explain the service by existing service concept but it is known that SLA concept is suitable to explain the service. In this paper, I investigate the timetable as one of the components of SLA.As a result, I found out that the time interval, which is one of the elements of timetable, is important to evaluate the transport service.