主催: 横断型基幹科学技術研究団体連合
会議名: 第10回横幹連合コンファレンス
回次: 10
開催地: 新潟県長岡市 長岡技術科学大学
開催日: 2019/11/30 - 2019/12/01
In 2020, 40 million inbound tourists are targeted to visit Japan. Unlike global hotels that offer stand-ardized hospitality, ryokan has provided “omotenashi ” to Japanese customers. Among them, there are some ryo-kans and hotels that are making various efforts to satisfy foreigners. This research analyzes the omotenashi and services of such ryokans and hotels from a service science perspective by comprehensively reviewing them.
