抄録
When carrying forward a quality management system, policy management is activity which works on preponderantly in TQM. When top management do business, strategic management policy is hung up, management policy is sent to all the employees from top management, and each operating department draws up the activity plan in alignment with that policy, and puts into action. The example that Komatsu has aimed at improvement of physical condition by policy deployment as Komatsu's strong point is introduced.
