Abstract
Since the eastern Japan big earthquake, the accident of the tunnel accident, the worse in the building of a building, the nuclear power plant, the fatal accident where there was not an emergency evacuation and so on occur. It shows that the quality about the whole society becomes a problem.
The ISO 9000 series is the viewpoint of the organization for the product and the service as the result one of the organization. The society is an autonomous distributed system and there are not a person and an organization which unifies the whole. Therefore, it is ISO 9000 series can not be applied to the social QMS problem.
It is necessary to establish“ the social quality concept” to achieve the long-range relief, the safety, the stability of the society and user-friendliness and then to study.
The social quality field has a social infrastructure quality field and the quality field of the social mechanism. There is threatening risk such as the various disaster, the famine, the accident in the factor of the social quality. There is risk of the opportunity to be based on the technical innovation, too.
