Survey of Railway Customer Perception of Men's Restroom Cleanliness in Railway Stations

抄録

In order to extract factors that affect customer evaluations of men's restrooms in railway stations, we conducted surveys to understand railway customer perception of men's restroom cleanliness in railway stations. Statistical analysis of the survey results revealed that two indicators, “odor satisfaction” and “urine stains on skirting boards,” affect user perception of cleanliness and their decision to use the same restroom again. It also became clear that user perception of the cleanliness of men's railway restrooms cleaned using dry methods in terms of odor was statistically significantly higher than those cleaned with wet methods.