Abstract
We have three major phases in the process of IBM Outsourcing Services. The first phase is for an investigation and design of a project. the second phase is for transition to IBM operation, and the last is a delivery phase where IBM has all the responsibilities defined in the contract. This report describes the role of PM in the transition phase based on my experiences of the project that required both system migrations and moving machines from the customer site to IBM Outsourcing Service Center.
