Customer Satisfaction and Project Management

Abstract

A project manager has responsibility of successful project termination under pre-defined Time/Cost/Products. What is successful project? Customer satisfaction is one of the most valuable conditions for successful project. It is derived from various activities in the project. In this document, I will state about project planning, human resource management, and communication management to get customer satisfaction from the human point of view. I will review about role of project manager and state some methods for achievement of the role in detail.