Credible Way of Software Process Assessment Using Partner Satisfaction Surveillance

Abstract

We've been struggling for project type organization's performance improvement using software process improvement. This paper proposes the EP-CMM/PS method to evaluate project performance from the views of process and human resource. In order to evaluate it from the process view, we developed EP-CMM which divides an entire process into enterprise processes and project processes and separately evaluate them. Also, as to the human resource view, we measure it focusing on project partners' motivation, i.e. PS : Partner Satisfaction. This paper also shows a result of EP-CMM/PS experimental application to an organization and verifies feasibility of this method.